CANCELLATION POLICY

We value your time as much as we hope you value ours.
To make the appointment confirmation process simple and easy, we will send you a reminder SMS three (3) days before your visit. This allows time to reschedule your appointment if required.

We are strictly an appointment-based salon and at times book months in advance. We rely heavily on you committing to your appointment you have made. All future bookings for both new & existing clients you will be required to provide card details that will be safely secured in our booking system.

All online bookings require a 20% deposit to be made at the time of booking.

We request that you give minimum 24 hours' notice should you need to cancel or reschedule. If less then 24 hours' notice is given to cancel, your deposit will not be refunded, if you have not paid a deposit you will be required to pay a fee equal to 20% of your total service cost.
For all rescheduled appointments, your deposit will carry forward.
Should your card decline for any reason this will be added to your account and will need to be settled prior to any new bookings being made.

In addition to forfeiting your deposit, all 'No-Shows' will be required to pay the full-service fee at time of booking for any future appointments.
We hope that you can understand that we are an appointment-based salon, and this allows us to offer any rescheduled appointments to the valued clients on our extensive waitlist.