CANCELLATION POLICY

We value your time as much as we hope you value ours.

To make the appointment confirmation process simple and easy, we will send you a reminder SMS three (3) days before your visit. This allows time to reschedule your appointment if required.

We are strictly an appointment based salon and at times book months in advance. We rely heavily on you committing to your appointment you have made. As a result of the past two years we have no choice but to tighten our cancellation policy in order to respectfully protect our business.

All future bookings for both new & existing guests you will be required to prove card details that will be safely secured in our booking system, and pay a 30% deposit at the time of booking.

We request that you provide a minimum of 48 hours notice to cancel or reschedule an appointment otherwise your deposit will be non refundable.
If you provide less than 24 hours notice to cancel or reschedule an appointment you will be required to pay the full service fee.
All no-shows will be invoiced for the full service fee.

Should your card decline for any reason this will be added to your account and will need to be settled prior to any new bookings being made.

All no shows will be contacted to reschedule, with full payment to be made upfront for rescheduled appointment and is non-refundable if you cancel or change your mind.
If you do not wish to reschedule you will be required to pay the full service fee for the missed appointment.
If we are unable to get in touch with you after 2 attempts, we will send an invoice via email for the remaining balance of the original booking.

We hope that you can understand that we are an appointment-based salon and this allows us to offer any rescheduled appointments to the valued clients on our extensive waitlist.