We value your time as much as we hope you value ours.
To make the appointment confirmation process simple and easy, we will send you a reminder SMS three (3) days before your visit. This allows time to reschedule your appointment if required.
We are strictly an appointment based salon and at times book months in advance. We rely heavily on you committing to your appointment you have made. As a result of the past two years we have no choice but to tighten our cancellation policy in order to respectfully protect our business.
All future bookings for both new & existing guests you will be required to prove card details that will be safely secured in our booking system.
We request that you give minimum 48 hours notice should you need to cancel or reschedule. If less then 48 hours notice is given, you will be charged 50% of your booking total and if less than 24 hours is given you will be charged 100% of your booking fee.
Should your card decline for any reason this will be added to your account and will need to be settled prior to any new bookings being made.
All no shows will be asked to pay up front, for your next booking. This will come off your total on the day and is unfortunately non-refundable if you do wish to cancel or reschedule this visit.
We hope that you can understand that we are an appointment-based salon and this allows us to offer any rescheduled appointments to the valued clients on our extensive waitlist.